© 2018 by Cazenovia Cutblock

SHIPPING POLICY

Thank you so much for shopping with Cazenovia Cutblock!

Whether you are treating yourself to something special or selecting a spectacular gift for someone else, you can be confident that we are at your service.

You can trust that your order will be promptly processed, treated with care, thoughtfully packaged and safely delivered to your destination.

Standard Shipping

Shipping destinations within the contiguous U.S. We standard ship via USPS, FedEx and UPS. We will send you an email as soon as your order has been shipped which will include the information to track your order.

Please allow 5-10 business days to receive your order, depending on your location. Items ordered together may be shipped separately. All shipping fees are on a sliding scale based on the size and weight of the total order of your purchased items. If special delivery instructions are necessary, please provide these delivery details and specify this information to our customer service team when placing your order, so that your package can be delivered successfully.

 

Shipping Rates

The shipping rate varies depending on your order total, size and weight of your purchased items, and shipping destination.

 

RETURN & EXCHANGE POLICY

Cazenovia Cutblock would like to truly thank you for your purchase. Your business means so much to us and we would just like to take this time to appreciate your support and simply say, thank you. We hope that you are happy! We wish for every purchase to be a positive experience. We also wish for you to thoroughly enjoy your purchase just as much as we have thoroughly enjoyed creating our hand crafted custom products made just for you.

 

We care. We care about your customer satisfaction. We care about your continued business.

We will always do our best to take care of you. If you are not satisfied with your purchase, please contact us at info@cazenoviacutblock.shop.

 

Please take a moment to read our return policy.

 

Our Guarantee

Cazenovia Cutblock guarantees the highest quality standard in carefully manufacturing our products. We are proud of the craftsmanship and stand behind our products and talented skilled artisans. A tremendous amount of time, thoughtful, and meticulous attention to detail, design, materials, and safety have been applied into the careful construction of our custom hand crafted products. This is our top priority and our pledge to you. 

 

Upon receipt, please inspect your purchase and immediately notify us of any delivery damage and we will arrange for a prompt replacement upon review. Products may vary due to the handmade nature of each product. Please note that damage does not constitute a variation in the wood color or the natural grain pattern in the wood as this is a common characteristic that occurs in the solid wood of each product which makes each piece unique. 

 

Returns

In the unfortunate event that you are not satisfied with your purchase, please promptly notify us within seven (7) days of your original purchase date. Upon receiving your eligible return within fourteen (14) days we will review your returned item and notify you of the status. Eligible returns will receive a full refund of the merchandise value, exchange or credit for future purchases. Eligible returns and exchanges must be returned in new condition in which you received the item, unused and unwashed, in the original packaging with all of the original materials to be accepted and processed. Please note that return shipping costs are the responsibility of the customer.

Return Terms

We will accept returns and exchanges under the following conditions:

·      Within thirty(30) days, we will issue a refund using the original method of payment. Return shipping costs are the responsibility of the customer.

·      After the initial thirty (30) days, you will be issued a merchandise credit.

·      Items must be returned in new condition in which you received, unused and unwashed, in the original packaging with all of the original materials to be accepted and processed.

 

To Return Items by Mail

To return an item by mail, please contact us at info@cazenoviacutblock.shop.

 

 

Shipping Charges

Shipping charges are the responsibility of the customer and are not refundable unless an item is damaged due to shipping.

 

Custom Orders

Cazenovia Cutblock warmly welcomes custom orders. Please contact us at info@cazenoviacutblock.shop with your special request today!

 

Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. A non-refundable 50% deposit will be taken when the order is placed.